Ais Team Manager - Snr

Matrix Recruitment

Wexford

What you need to know. You will work as a AIS Team Manager for our client, anI nvestment Bank company in Dublin. The AIS Team Manager is responsible for the day to day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to a set of hedge fund clients. AIS TA EMEA operate an extensive outsource model where most processing is completed in our Centres of Excellence in Poland and India. The teams in Ireland maintain overall responsibility for all TA functions and complete oversight over all activities completed in the outsource locations. The AIS Team Manager has responsibility for the process/workflow of these clients within this model. This is a 12-month contractjob. Your new job. Key duties & responsibilities: - Manage the TA operation for a set of Transfer Agency clients, including oversight of all activities completed in the Outsource locations. - This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions. - Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle. - Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function. - Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs. - Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green. - Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly. - Ensure benchmark KPI`s are achieved and exceeded where possible and tracked intra month. - Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area. - Ensure team members adhere to company standards, policies and procedures and maintain records in a neat and orderly manner, suitable for review. - Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner. - Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing. - Assist in any reviews of internal and 3rdparty IT systems highlighting where changes can be made to improve automation and efficiency levels. - Foster and develop close working relationships with other departments and locations to ensure that TA issues are addressed and SLAs are in place where necessary. - Manage, coach and develop team members, utilising the Performance Management Program and through regular and timely communication. - Strong teamwork, interpersonal, oral and written communication skills. Dependability and flexibility a must. This list is not exhaustive. Skills required: College Degree preferred. 6+ years’ experience in financial services including 4+ years’ experience in Investor/Transfer Agency Services, and dealing with large institutional clients including at least 2+ years’. Experience in Alternative Investment Services and with hedge fund clients preferred. Demonstrated experience as a successful manager of managers preferred. Matrix Recruitment are acting as the Employment Agency and Pay Master for this position. Apply for this job now or get in touch with Sarah Meagher on 051 353825. Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.

2615 days ago