Enhance Client Care Coordinator - Gorey

Comfort Keepers

Gorey, Wexford

Reporting to:Client Care Manager (CCM. Overall Objective: Reporting to the CCM, the successful applicant will have strong commercial, clinical and people management experience. They will be capable of managing all aspects of day to day operations, take responsibility and accountability, possess excellent communication skills and lead the implementation of our strategic vision. They will be managing and leading an office team that is dedicated to providing the highest quality of home care to those most in need. Duties: Ensuring that the highest quality of care is delivered to our clients; Assisting with all client and staffing issues; Mentor, coach and lead a team of carers; Ensure internal policies and procedures are adhered to; Be fully compliant with internal operational audit procedure; Prepare and present status reports and presentations as needed; Manage area billing and accounts receivable; Assisting with carer recruitment; Communicating client and carer concerns or problems with directors or other staff members as appropriate. Carry out Client and Carer regular assessments and reviews; Ensuring all shifts are covered and adequate relief is care available. Organisation of office administration; Dealing with Client/ care complaints. Dealing with Client / Carer incidents. Attend MDT meetings. Liaise with MDT re issues that may occur. Human Competence. Applicants will be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment; Have excellent relationship building skills; Be empowered to take responsibility and accountability; Possess strong analytical ability; Demonstrate proven negotiation experience and influencing skills; Be a strategic thinker; Applicants must ensure attention to detail; Be performance orientated; Possess the ability to share knowledge; Be innovative; The successful candidate will be capable of working independently and have the ability to work under pressure; Interested applicants should have a relevant health/social care or nursing background and must have care of the elderly experience and staff management experience; Business Competence. Have demonstrated good commercial and business acumen; Understanding of clinical systems implementation methodologies, process reengineering and change management; Solid verbal and written communication skills; Demonstrated leadership ability to manage a client resource team; who in turn co-ordinate the carers. Preferred background in nursing, social work or other ancillary services or relevant work experience in home care industry; A 20 - 40% travel requirement. Desirable. ECDL and comfortable in an IT rich environment;.

2744 days ago